Frequently Asked Questions (FAQ)



Does PCHC provide direct health care?

PCHC does not provide direct health care services. We provide support to individuals with an Intellectual Disability and/or Autism (ID/A), their families and provider agencies to help them access health services in the community and provide general information about health.

Visit Our Mission & Work page to learn more about our services.


Does PCHC have physicians and nurses on staff?

PCHC has a staff that includes nurses experienced in serving individuals with an Intellectual Disability and/or Autism (ID/A). We also employ a behavioral specialist and psychiatrist, and have access to experienced physicians who are available on a consultative basis. PCHC can assist in locating a clinician who may best meet the needs of the individual with ID/A.

Visit Our Staff page to learn more about our qualifications.


Does PCHC serve adults, as well as children?

PCHC’s services are primarily directed toward adults with Intellectual Disabilities and/or Autism living in funded community residential homes in Southeastern Pennsylvania.


Is there a charge for PCHC’s services?

PCHC’s services are available free of charge to any person registered with the Office of Developmental Programs in Pennsylvania’s Southeastern Region. Services are also provided free of charge to any provider agency serving individuals with ID/A under contract with the Office of Developmental Programs.


Does PCHC accept Medical Assistance?

No, PCHC does not accept insurance of any type, as we do not provide direct health care services.


How are PCHC staff trained?

Many PCHC staff members are trained in working with individuals with an Intellectual Disability and/or Autism (ID/A) and have various certifications in this field including:

  • Developmental Disabilities Nursing Association (DDNA)
  • Certified Developmental Disabilities Nurse (CDDN)
  • NADD (an association for persons with developmental disabilities and mental health needs) Certified Clinicians (NADD-CC)
  • American Association of Intellectual and Developmental Disabilities (AAIDD) Fellowship

Some PCHC professional staff also have advanced degrees in the following areas:

  • Clinical Psychology
  • Education
  • Public Health

Many of our staff also have previous work experience in hospital/hospice settings, as supports coordinators or in residential community settings.

Visit Our Staff page to learn more about our training credentials.


What are the relationships of PCHC?

  • Southeastern Regional County Offices of Intellectual/Developmental Disabilities Services (Bucks, Chester, Delaware, Montgomery and Philadelphia)
  • Commonwealth of Pennsylvania, Southeastern Regional Office
  • Provider Agencies Serving Individuals with an Intellectual Disability and/or Autism (ID/A)
  • Health Care Providers
  • Educators and Professional Organizations
  • Individuals with an Intellectual Disability and/or Autism (ID/A)


Who does PCHC support?

  • Individuals with an Intellectual Disability and/or Autism (ID/A)
  • Family Members of individuals with ID/A
  • Residential Services Providers
  • Advocacy Organizations
  • MR Professionals
  • Local Government/County Offices of Intellectual Developmental/Disabilities
  • State Government/Office of Intellectual Developmental/Disabilities
  • Medical Professionals
  • Dental Professionals
  • Behavioral Health Professionals
  • Managed Care Organizations


Where is my On-line Training Certificate?

To take an online training and create a PDF certificate of completion, you will need the following minimum system requirements:

  • Adobe Reader 9 or higher
  • A printer connected to your computer
    If you do not have a printer connected to your computer, you may save the PDF certificate to your hard drive and email it as an attachment or save the certificate to a Flash Drive and print elsewhere.

How do I contact PCHC?

For more information about our services and programs, or to ask a question to one of our professionals you may contact us using any of the following methods:

  • Visit our Contact Us page and complete our e-mail form; one of our staff members will contact you.
  • Other contact information:


Philadelphia Coordinated Health Care
1601 Market Street, 5th Floor
Philadelphia, PA 19103


TELEPHONE: 215-546-0300, ext. 3685

FAX: 215-790-4976

E-MAIL: PCHC Office Manager


Why didn't I receive a confirmation e-mail from PCHC?

Some e-mail providers filter messages based on content, subject line, or the sender's e-mail address and may put your e-mail into the bulk, junk or spam mail folder. Please make sure that "" is on your "Safe Sender" list and/or in your "address book." 

end faq